Policies

Aevira Ltd. Privacy Policy

Last updated: [28/2/2025]

1. Introduction

Welcome to Aevira Ltd. (“we”, “us”, or “our”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit or make a purchase from our website (the “Site”) and when you otherwise communicate with us.

This policy applies to all individuals visiting or using our Site and services, including customers, vendors, and business partners, in compliance with the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.

2. Who We Are

Company Name: Aevira Ltd.
Registered Address: [5 Horton Avenue, Thame, Oxfordshire, OX9 3NJ]
Company Number: [16211370]
Contact Email: [info@aevira.com]
Contact Telephone: [01865 595446]

If you have any questions about this Privacy Policy or wish to exercise your legal rights, please contact us using the details above.

3. Personal Data We Collect

We may collect and process the following personal data about you:

Identity Data: First name, last name, title, date of birth (if required).
Contact Data: Billing address, delivery address, email address, telephone number.
Financial Data: Payment card details or bank account details. (Stored and processed securely via third-party payment processors as applicable.)
Transaction Data: Details about payments to and from you, and other details of products and services you have purchased from us.
Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, operating system, and platform.
Profile Data: Username and password, orders made by you, your interests, preferences, feedback, and survey responses.
Marketing and Communications Data: Your preferences in receiving marketing communications from us and our third parties, and your communication preferences.
Usage Data: Information about how you use our Site, products, and services.

We do not knowingly collect data relating to children unless explicitly stated. If you believe we hold such information unintentionally, please contact us.

4. How We Collect Your Personal Data

We use different methods to collect data from and about you, including through:

Direct interactions: You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us via post, phone, email, or otherwise. This includes data you provide when you:
- Create an account on our Site
- Purchase products or services
- Subscribe to our newsletter or request marketing materials
- Enter a competition, promotion, or survey
- Provide feedback or contact us
Automated technologies or interactions: As you interact with our Site, we may automatically collect Technical Data about your equipment, browsing actions, and usage patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
Third parties or publicly available sources: We may receive personal data about you from various third parties such as:
- Analytics providers (e.g., Google Analytics)
- Advertising networks
- Search information providers
- Technical, payment, and delivery service providers

5. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we use your personal data for the following purposes:

To process and deliver your orders: Including managing payments and fees, and collecting and recovering money owed to us.
To manage your relationship with us: Including notifying you about changes to our terms or Privacy Policy, and providing customer service.
To administer and protect our business and the Site: Including troubleshooting, data analysis, system maintenance, support, and reporting.
To deliver relevant website content and advertisements: Including measuring or understanding the effectiveness of the advertising we serve to you.
To use data analytics: So we can improve our website, products, services, marketing, and customer experiences.
To make suggestions and recommendations: About goods or services that may be of interest to you.

6. Legal Bases for Processing

Under the UK GDPR, we rely on the following lawful bases for processing your personal data:

Contract: Where we need the personal data to perform a contract with you, or to take steps at your request before entering into a contract.
Legitimate Interests: Where processing is necessary for our legitimate interests (or those of a third party), provided that your interests and fundamental rights do not override those interests. For example, fraud prevention, network security, and direct marketing under certain conditions.
Legal or Regulatory Obligation: Where we need to comply with a legal or regulatory obligation.
Consent: Where you have specifically consented to our use of your personal data (e.g., for certain marketing activities). You have the right to withdraw consent at any time.

7. How We Share Your Personal Data

We may share your personal data with the parties set out below, for the purposes described in this Privacy Policy:

Service providers: Such as payment processors, logistics providers, email service providers, and IT support services.
Professional advisers: Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
Government authorities: HM Revenue & Customs, regulators, and other authorities if required by law or if necessary for legal claims.
Third parties: In the context of a business transfer or restructuring, or to protect our rights, property, or safety, or the rights, property, or safety of others.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

8. International Transfers

Where we transfer your personal data outside the UK or the European Economic Area (EEA), we ensure it is afforded a similar degree of protection by implementing appropriate safeguards, such as:

Transferring to countries that have been deemed to provide an adequate level of protection by the UK government or the European Commission.
Using specific contracts approved for use in the UK or EEA which give personal data the same protection it has under the UK GDPR or EU GDPR (as applicable).

If you would like more information about how we transfer and safeguard your personal data, please contact us.

9. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also limit access to your personal data to employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality.

10. Data Retention

We will only retain your personal data for as long as is reasonably necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. When determining the appropriate retention period, we consider:

The amount, nature, and sensitivity of the personal data.
The potential risk of harm from unauthorised use or disclosure of your personal data.
The purposes for which we process your personal data and whether we can achieve those purposes through other means.
Applicable legal requirements.

In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes; in that case, we may use this information indefinitely without further notice to you.

11. Your Rights

Under the UK GDPR and the Data Protection Act 2018, you have certain rights regarding your personal data. These include the right to:

Access your personal data (commonly known as a "data subject access request") and check that we are lawfully processing it.
Request correction of the personal data that we hold about you if it is incomplete or inaccurate.
Request erasure of your personal data where there is no lawful basis for us to continue processing it.
Object to processing of your personal data if we are relying on a legitimate interest (or those of a third party) and you feel our processing impacts your fundamental rights and freedoms. You also have the right to object if your personal data is processed for direct marketing purposes.
Request restriction of processing of your personal data. This enables you to ask us to suspend processing of your personal data if you want us to establish its accuracy or the reason for processing it.
Request the transfer of your personal data to you or to a third party (known as "data portability"), where this is technically feasible.
Withdraw consent at any time where we are relying on consent to process your personal data.

You will not have to pay a fee to exercise your rights unless your request is clearly unfounded, repetitive, or excessive. In such cases, we may refuse to comply with your request or we may charge a reasonable fee.

12. Exercising Your Rights

If you wish to exercise any of the rights set out above, please contact us at:

Email: [Insert Contact Email]
Telephone: [Insert Contact Telephone Number]
Address: [Insert Postal Address]

We will respond to all legitimate requests as soon as possible, and in any event within one month of receipt of the request. Occasionally, it may take us longer than a month if your request is particularly complex or you have made multiple requests. In such a case, we will notify you and keep you updated.

13. Marketing Communications

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. If you have previously agreed to receive marketing communications, you can opt out at any time by:

Clicking the “unsubscribe” link in our marketing emails.
Contacting us directly using the details provided in this Privacy Policy.

Where you opt out of receiving these marketing messages, this will not affect other communications necessary for the provision of our services to you (e.g., order status updates).

14. Cookies

Our Site uses cookies and similar technologies to distinguish you from other users of our website and to improve your experience when browsing. This may include:

Strictly necessary cookies: These are required for the operation of our Site.
Analytical/performance cookies: These allow us to recognise and count the number of visitors and see how visitors move around our Site when using it.
Functionality cookies: These are used to recognise you when you return to our Site.
Targeting cookies: These record your visit to our Site, the pages you have visited, and the links you have followed.

For more information on the cookies we use and the purposes for which we use them, please see our separate [Cookie Policy].

15. Third-Party Links

Our Site may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Site, we encourage you to read the privacy notice of every website you visit.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on our Site and indicate the date it was last revised. Please check back frequently to see any updates or changes to our Privacy Policy.

17. Complaints and Queries

If you have any concerns or queries about how we use your personal data, we would appreciate the opportunity to address them. Please contact us directly using the details provided below, and we will do our best to resolve any issue or concern you may have.

Aevira Ltd.
Registered Address: [5 Horton Avenue, Thame, Oxfordshire, OX9 3NJ]
Email: [info@aevira.com]
Telephone: [01865 595446]

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues. However, we would value the opportunity to deal with your concerns first, so please do get in touch with us before you approach the ICO.

18. Effective Date

This Privacy Policy was last updated on [28/2/2025]. We may update it from time to time to reflect any changes in how we process your personal data or to meet new legal requirements. Any changes will be posted on this page, and where appropriate, we may notify you by email or by displaying a prominent notice on our Site.

Aevira Ltd. Returns, Refunds & Exchanges Policy

Last Updated: [6/2/2025]

1. Introduction

At Aevira Ltd. (“we,” “us,” or “our”), we aim to provide solutions and equipment of the highest quality, supported by our extensive and varied supply chain. This policy explains your rights and our procedures regarding returns, refunds, and exchanges. It also outlines our warranty terms and conditions, reflecting the agreements we hold with our manufacturers and suppliers.

If you have any questions about this policy, please contact us at:

Aevira Ltd.
Registered Address: [5 Horton Avenue, Thame, Oxfordshire, OX9 3NJ]
Company Number: [16211370]
Contact Email: [info@aevira.com]
Contact Telephone: [01865 595446]

2. Scope of This Policy

This policy applies to:

All products and equipment purchased through Aevira Ltd.
Any goods supplied via our trusted third-party manufacturers and suppliers.

As Aevira Ltd. is a solutions provider and equipment vendor not holding its own stock, any returns or exchanges will typically involve collaboration with the relevant manufacturer or supplier.

3. Returns

3.1 Eligibility for Returns

Products may be returned only if:
1. They have not been used.
2. They are in their original packaging, undamaged, and in a re-saleable condition.
3. You have proof of purchase (e.g., invoice or order confirmation) from Aevira Ltd.
Requests for returns must be submitted to us in writing (email is acceptable) at [Insert Contact Email] or by post to our Registered Address.

3.2 Restocking Fees

A restocking fee may apply to all eligible returns, dictated by the manufacturer’s policy.
We will inform you of any applicable restocking fee before you proceed with the return. If you choose to proceed, you acknowledge and agree to these charges.

3.3 Condition of Goods

Returned items must be in unused condition, with no signs of damage or wear, and complete with all original packaging, manuals, and accessories.
If, upon inspection, the returned goods are found to be damaged, incomplete, or used, we reserve the right to refuse the return or charge an additional fee.

3.4 Process

Contact Aevira Ltd.: Submit your return request in writing, including details of the product, date of purchase, and reason for return.
Obtain Return Authorisation: We will provide a Return Authorisation Number (RAN) or similar reference where required by the manufacturer.
Arrange Shipment: Once authorised, you are responsible for the safe return of goods to the manufacturer or to a location designated by us.
Inspection and Refund: After inspection, we will issue any applicable refund minus restocking fees and shipping costs, or we will notify you of rejection if the goods fail inspection.

4. Refunds

4.1 When Refunds Apply

Full Refund: Issued only if the manufacturer (or we on their behalf) approve the return and find the goods in acceptable, unused condition with all original packaging.
Partial Refund: May apply if there is minor damage or missing components, subject to further deductions.
No Refund: If the product is used, damaged, or otherwise does not meet the return criteria.

4.2 Method of Refund

Refunds will be processed using the original payment method unless otherwise agreed.
We aim to process all refunds within 14 days of receiving the returned goods, but this may vary depending on the manufacturer’s inspection and processes.

5. Exchanges

5.1 Exchange Eligibility

Exchanges follow the same criteria as returns. The product must be unused, in its original packaging, and accompanied by proof of purchase.

5.2 Exchange Process

Once we have received and inspected the returned item, we will coordinate with our supplier or manufacturer to provide a replacement product (subject to availability).
Any price difference (if the replacement product is more or less expensive) will be adjusted accordingly.

5.3 Shipping Costs

Unless otherwise agreed, you will be responsible for the cost of shipping the returned item to the designated location.
We will inform you of any shipping fees for the replacement product.

6. Warranty Claims

6.1 General Warranty Terms

Warranty Duration: Generally 18 months from delivery or 12 months from commissioning, whichever is less, unless specified otherwise by the supplier.
Conditions of Warranty:
- The product or system must be used and installed within its design parameters.
- Where applicable, the recommended preventative maintenance must have been followed.
- Repair or replacement of any component or system that prematurely fails under design conditions within the warranty period is covered.

6.2 Warranty Exclusions

Site damage, misuse, or failure due to lack of recommended preventative maintenance.
Any damage occurring outside of normal operating conditions or design parameters.

6.3 Warranty Claims Procedure

Written Claim: All warranty claims must be submitted in writing (email is acceptable) to [Insert Contact Email], outlining the issue, product details, date of purchase, and any supporting evidence (e.g., photos, logs).
Manufacturer’s Review: Claims may be inspected on-site or through a return-to-base arrangement, whichever is most practical.
Replacement Items: If a replacement is needed before the faulty item is confirmed as warrantied, a purchase order (PO) will be required. If the faulty item is later confirmed to be within warranty, the PO will be credited.
Repair First: Every effort is made to repair the original item before offering a replacement.

7. Limitations and Liabilities

While we strive to facilitate smooth returns and warranty services, please note that final decisions regarding restocking fees, refunds, and warranty coverage often rest with the manufacturer, as they hold and supply the stock.
We will always work in good faith with our supply chain partners to resolve any issues promptly.

8. Changes to This Policy

We may update this Returns, Refunds & Exchanges Policy from time to time to reflect changes in our operations or in accordance with any changes in law or our suppliers’ terms. The “Last Updated” date at the top of this policy indicates when it was last revised. We will notify you of significant changes by posting a prominent notice on our website or by other suitable means.

9. Contact Us

If you have questions or concerns regarding this policy, or to initiate a return, refund, exchange, or warranty claim, please contact:

Aevira Ltd.
Registered Address: [5 Horton Avenue, Thame, Oxfordshire, OX9 3NJ]
Company Number: [16211370]
Contact Email: [info@aevira.com]
Contact Telephone: [01865 595446]

We will make every reasonable effort to assist you in line with our obligations under UK consumer protection laws and the terms set out above.

Aevira Ltd. Cookie Policy

Last Updated: [21/2/2025]

1. Introduction

This Cookie Policy explains what cookies are, how Aevira Ltd. (“we,” “us,” or “our”) uses them on our website (the “Site”), and how you can manage your cookie preferences. This policy forms part of our wider [Privacy Policy], which you can refer to for information on how we handle your personal data in compliance with the UK GDPR and the Data Protection Act 2018.

If you have any questions about this Cookie Policy, please contact us at:

Aevira Ltd.
Registered Address: [5 Horton Avenue, Thame, Oxfordshire, OX9 3NJ]
Company Number: [16211370]
Contact Email: [info@aevira.com]
Contact Telephone: [01865 595446]

2. What Are Cookies?

Cookies are small text files placed on your computer, smartphone, or other device when you visit a website. They allow the website to recognise your device and store information about your preferences or actions. Cookies can make your next visit easier and the site more useful to you. They enable certain features, performance monitoring, and personalised content.

3. Types of Cookies We Use

We use different types of cookies for various purposes:

Strictly Necessary Cookies
- Purpose: These cookies are essential for our Site to operate. They enable basic functions like page navigation and access to secure areas of the website.
- Examples: Session cookies that keep you logged in during a visit or that remember what items you’ve placed in your shopping basket.
- Legal Basis: These cookies are set by default as they are necessary for our Site to function. Without them, certain services (e.g., shopping cart) cannot be provided.
Analytical/Performance Cookies
- Purpose: These cookies help us understand how visitors interact with our Site by collecting and reporting information anonymously. They allow us to recognise and count the number of visitors and see how visitors move around our Site when using it.
- Examples: Cookies set by analytics providers such as Google Analytics or other tools that track user behaviour on our Site.
- Legal Basis: We rely on your consent to set these cookies unless they are strictly necessary. Where required by law, these cookies will only be placed on your device if you consent to them.
Functionality Cookies
- Purpose: These cookies enable us to remember the choices you make and provide enhanced, more personal features. They may be set by us or by third-party providers whose services we have added to our pages.
- Examples: Remembering your language preferences or login details so you don’t have to re-enter them each time you return to our Site.
- Legal Basis: We rely on your consent to set these cookies unless they are strictly necessary.
Targeting/Advertising Cookies
- Purpose: These cookies are used to track your browsing habits to enable us to show you relevant adverts. They may be set through our Site by our advertising partners to build a profile of your interests and show you relevant ads on other sites.
- Examples: Cookies from platforms like Google Ads or Facebook Pixel that gather data to measure ad effectiveness and deliver targeted ads.
- Legal Basis: We rely on your consent to set these cookies. Where required by law, these cookies will only be placed on your device if you consent to them.

4. Third-Party Cookies

Some cookies on our Site are set by third parties. For example, our Site may incorporate features such as social media “like” or “share” buttons, or embedded videos. These features may set cookies that are controlled by these third parties. We do not control the setting of these cookies, so we recommend that you review the third party’s own cookie policies for more information on how they use cookies.

5. How to Manage Cookies

When you first visit our Site, you may see a cookie banner or pop-up that allows you to:

Accept all cookies.
Reject or decline certain (non-essential) cookies.
Customise which types of cookies you want to accept.

You can also control and manage cookies through your web browser settings. Most browsers allow you to:

View what cookies are stored and delete them on an individual basis.
Block cookies from particular websites.
Block third-party cookies.
Block all cookies from being set.
Delete all cookies when you close your browser.

Please note: If you delete or block cookies, you might not be able to access all parts of our Site or use certain features.

6. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The “Last Updated” date at the top of this page indicates when it was last revised. Any changes will be posted on this page, and, where appropriate, we may notify you by email or by displaying a prominent notice on our Site.

7. Further Information

To find out more about cookies, you can visit www.allaboutcookies.org or www.youronlinechoices.eu (for EU/UK visitors) to learn how you can manage your advertising preferences.

Aevira Ltd. Shipping Policy

Last Updated: [4/2/2025]

1. Introduction

At Aevira Ltd. (“we”, “us”, or “our”), we aim to ensure a smooth and efficient delivery process. This Shipping Policy outlines the methods, costs, and conditions of shipping for orders placed with us. If you have any questions about our shipping practices, please contact us at:

Aevira Ltd.
Registered Address: [5 Horton Avenue, Thame, Oxfordshire, OX9 3NJ]
Company Number: [16211370]
Contact Email: [info@aevira.com]
Contact Telephone: [01865 595446]

2. Domestic Shipping (UK)

Standard Courier Service (FedEx)
- For most standard-sized or lightweight goods, we ship via FedEx within the UK.
- Shipping costs will be displayed at checkout or quoted in advance, depending on the nature of the order.
- Delivery times may vary based on stock availability and shipping locations, but we strive to provide an estimated delivery date at the time of order.
Pallet Service
- For larger or heavier goods, we use a pallet service for safe and efficient transport.
- Costs vary based on pallet size, weight, and destination.
- Additional time may be required for organising pallet shipments.
FORS Silver / Dedicated Timed Deliveries
- If your site requires FORS Silver service or a dedicated timed delivery, please notify us in advance.
- Additional charges will apply for these specialised shipping requirements. We will provide a quote before dispatch.

3. International Shipping

Pricing
- International shipping rates are not fixed. All international shipments will be priced at the time of request, based on the shipping carrier’s fees and current market rates.
- We will provide a shipping quote before finalising your order.
Taxes and Duties
- All international orders will be shipped excluding UK VAT.
- Import duties, taxes, and other customs charges in the destination country are the responsibility of the purchaser. These fees are not included in our product or shipping prices and must be settled by you as required by the local authorities.
Delivery Times
- Delivery times for international orders can vary significantly depending on the destination, customs clearance, and carrier availability. We will provide an estimated delivery date but cannot guarantee exact transit times due to factors beyond our control.

4. Order Processing & Dispatch

Order Confirmation
- Once you place an order, we will confirm receipt and provide an estimated dispatch date.
- Note that dispatch times may be subject to product availability, lead times, and supplier logistics.
Shipment Tracking
- Where available, we will provide tracking details so you can monitor the progress of your shipment.
Address Accuracy
- Please ensure your shipping address is complete and accurate. We are not liable for delays or losses arising from incorrect or incomplete addresses provided at checkout.

5. Delayed or Lost Shipments

Carrier Delays
- We work with reputable carriers (e.g., FedEx, pallet services). However, delays can occur due to weather, peak shipping seasons, or other unforeseen circumstances.
- We will do our best to keep you informed of any potential delays but cannot accept responsibility for carrier or customs delays beyond our control.
Lost Shipments
- If you believe your shipment is lost, please contact us immediately so we can investigate with the carrier.
- Where the carrier confirms a lost shipment, we will work with you to arrange a suitable resolution, such as a replacement or refund, depending on the circumstances.

6. Receiving & Inspecting Your Delivery

Inspection Upon Arrival
- We strongly recommend that you or your authorised representative inspect all goods immediately upon delivery.
- Note any visible damage or missing items on the delivery record before signing.
- If you notice any discrepancies, damage, or defects, please take photos as evidence.
Reporting Issues Within 48 Hours
- If your order arrives damaged or items are missing, you must notify us in writing within 48 hours of delivery.
- Please include:

Order details (e.g., order number)
Photos of the damage (if applicable)
A clear description of the issue
We will assess the claim and, where valid, work with you to arrange a suitable resolution, such as a replacement or refund.

Claims After 48 Hours
- Once 48 hours have passed since delivery, any issues or claims reported may no longer be eligible for remedy, since it becomes more difficult to determine whether damage, loss, or other issues occurred during transit or after delivery.
- We cannot accept liability for damage or loss reported beyond this timeframe.
Refusal of Delivery
- If the goods arrive in severely damaged condition, you have the right to refuse the delivery.
- Please notify us immediately of any refusal so we can arrange a replacement or discuss alternative solutions.

7. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our services, carriers, or applicable laws. Any updates will be posted on our website along with the “Last Updated” date. We encourage you to review this policy whenever you order from us to stay informed about our shipping practices.

Aevira Ltd. Standard Terms & Conditions

Last Updated: [14/2/2025]

1. Introduction

1.1. These Standard Terms & Conditions (“Terms”) govern your purchase of equipment and/or services from Aevira Ltd. (“Aevira,” “we,” “us,” or “our”).
1.2. By placing an order or otherwise engaging with our services, you agree to be bound by these Terms. If you do not agree with these Terms, you should not proceed with your purchase or use our services.

2. Definitions

“Equipment”: The goods, products, or items supplied by Aevira, which may include water treatment components and related parts.
“Services”: Any consultancy, design, engineering, or other professional services provided by Aevira.
“Purchaser”: The individual or entity buying Equipment or engaging Services from Aevira.
“Contract”: The agreement between the Purchaser and Aevira, comprising these Terms, any associated quotes, proposals, or purchase orders, and any referenced policies or schedules.

3. Scope of Services

3.1. Equipment Supply: We supply a range of water treatment equipment and solutions to meet clients’ water treatment needs.
3.2. Bespoke Solutions: Where a bespoke solution is offered, the Purchaser must accept the process design and the associated risks. Aevira will collaborate closely with the Purchaser to develop, engineer, or refine the solution. Additional charges may apply for engineering, consultancy, or design work.
3.3. Risk Mitigation: Aevira will exercise reasonable skill and care in providing bespoke solutions; however, final acceptance and responsibility for the implemented design rests with the Purchaser once it has been approved.

4. Orders & Contract Formation

4.1. Quotations & Proposals: Any quotation or proposal provided by Aevira is valid for 30 days unless otherwise stated. A contract is formed only when the Purchaser’s order is accepted in writing by Aevira.
4.2. Changes & Cancellations: Requests to change or cancel an order must be made in writing. If the Equipment is already in production or dispatched, cancellation charges may apply.

5. Payment Terms

5.1. Currency & Payment Methods: All payments are to be made in UK pounds sterling (GBP).
5.2. Credit Terms: Where Purchaser is granted credit, our standard payment term is 30 days from the date of invoice. Extended or alternative payment terms may be considered on a case-by-case basis.
5.3. Proforma Payments: If credit is not offered, or if you are required to pay in advance, a proforma invoice will be issued, and full payment must be received prior to dispatch of the Equipment or commencement of Services.
5.4. Late Payment & Credit Withdrawal:

If payment is not received within the agreed credit period, Aevira reserves the right to suspend or withdraw credit terms without notice.
We reserve the right to charge statutory late payment fees and interest in accordance with applicable UK legislation.

5.5. Retention of Title: Goods remain the property of Aevira until paid for in full. If payment is overdue, we may reclaim any goods supplied, at the Purchaser’s cost, to cover outstanding amounts.

6. Delivery, Shipping, Returns & Refunds

6.1. Aevira’s policies on Delivery/Shipping, Returns, Refunds, Exchanges, and Warranties form part of these Terms but are set out separately. Please review our latest [Shipping Policy] and [Returns, Refunds & Exchanges Policy] for specific details, including inspection requirements, warranty terms, claims procedures, and restocking fees.
6.2. By agreeing to these Terms, you acknowledge that you have read, understood, and accept the conditions outlined in our separate policies.
6.3. In the event of any inconsistency between these Terms and our Returns, Refunds & Exchanges Policy (including its warranty provisions), the specific warranty terms set out in the Returns, Refunds & Exchanges Policy will take precedence.

7. Warranties & Disclaimers (Summary)

7.1. Reference to Warranty Policy: Full details of our warranty coverage, including typical coverage periods, conditions, and exclusions, are stated in the Returns, Refunds & Exchanges Policy.
7.2. Manufacturer Warranties: Certain Equipment may be covered by a manufacturer’s warranty. Aevira will facilitate the process, but acceptance of any warranty claim is subject to the manufacturer’s own terms and findings.
7.3. Conditions & Exclusions: Warranties generally require correct installation, use within design parameters, and recommended preventative maintenance. Damage caused by improper use, third-party interference, or external factors beyond our control is typically excluded.
7.4. Limitation of Liability: Except in cases of death or personal injury caused by negligence, fraud, or other liabilities that cannot be excluded by law, Aevira’s liability under or in connection with these Terms is limited as set out below.

8. Limitation of Liability

8.1. Indirect or Consequential Loss: Aevira shall not be liable for any indirect, special, incidental, or consequential damages (including lost profits, lost revenue, or business interruption), whether arising from breach of contract, tort (including negligence), or otherwise.
8.2. Total Aggregate Liability: The total aggregate liability of Aevira to the Purchaser in respect of all claims arising out of or in connection with these Terms shall not exceed the total price paid by the Purchaser for the Equipment or Services that gave rise to the claim.

9. Intellectual Property

9.1. Aevira’s IP: Any intellectual property (designs, drawings, technical documents, etc.) created or provided by Aevira remains our property unless expressly agreed otherwise in writing.
9.2. Use of IP: The Purchaser is granted a limited, non-exclusive, non-transferable licence to use any documentation or materials provided by Aevira solely for the operation and maintenance of the Equipment for which it was supplied.

10. Force Majeure

10.1. Definition: Neither party shall be in breach of these Terms, nor liable for delay in performing, or failure to perform, any of its obligations under these Terms if such delay or failure results from events, circumstances, or causes beyond its reasonable control (e.g., supply chain delay, natural disasters, strikes, lockouts, war, terrorism, etc.).
10.2. Notification: The affected party shall notify the other as soon as reasonably practicable if a force majeure event occurs, providing details of the situation and, if possible, the likely duration of the delay.

11. Changes to These Terms

11.1. Updates: Aevira may update these Terms periodically to reflect changes in operational, legal, or regulatory requirements.
11.2. Effective Date: The effective date of the current version of these Terms is indicated at the top. Continued use of our services or purchase of our Equipment after changes are posted constitutes acceptance of the revised Terms.

12. Governing Law & Jurisdiction

12.1. Governing Law: These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales.
12.2. Jurisdiction: The courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising from or in connection with these Terms.

13. Contact Us

If you have any questions about these Terms, please contact us at:

Aevira Ltd.
Registered Address: [5 Horton Avenue, Thame, Oxfordshire, OX9 3NJ]
Company Number: [16211370]
Contact Email: [info@aevira.com]
Contact Telephone: [01865 595446]

Policies

Aevira Ltd. Privacy Policy

​1. Introduction

2. Who We Are

3. Personal Data We Collect

4. How We Collect Your Personal Data

5. How We Use Your Personal Data

6. Legal Bases for Processing

7. How We Share Your Personal Data

8. International Transfers

9. Data Security

10. Data Retention

11. Your Rights

12. Exercising Your Rights

13. Marketing Communications

14. Cookies

15. Third-Party Links

16. Changes to This Privacy Policy

17. Complaints and Queries

18. Effective Date

1. Introduction